Refund & Return Policy
At Mobile Online, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund subject to the terms below.
Returns
- Items can be returned within 14 days of receiving your order.
- Products must be unused, in their original condition, and include all original packaging and accessories.
- Proof of purchase or order confirmation is required for all returns.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Shipping costs are generally non-refundable unless the item is faulty or incorrect.
Damaged or Faulty Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- We may request photos of the product to help process your claim.
- Eligible faulty items may be replaced, repaired, or refunded.
Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to misuse or accidental damage.
- Items returned without original packaging or accessories.
- Clearance, sale, or special-order items (unless faulty).
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through the contact information provided on our website.